Customer Service Representative - Superior Essex

Essex Solutions strives to push the boundaries of what is possible by creating magnet wire solutions that enable our customers' innovations and exceed expectations. Our team provides products and services to some of the world's leading automotive, energy, and industrial manufacturers. With over a century of experience, Essex Solutions is leading the charge to power new technologies in electric vehicles, grid modernization, and sustainability.

We are seeking a motivated and customer focused Customer Service professional to join our dynamic Sales & Customer Service

Essential Functions/Duties:
Receive, process, and expedite customer orders for OEM customers utilizing phone, fax, order entry system, and mail. Interface with warehouses, manufacturing plants, purchasing, credit, marketing, management, and logistics partners on a daily basis.

* Develop and maintain positive customer relationships.
* Understanding of manufacturing and engineering requirements (Will Train)
* Process returns and arrange freight pick up.
Knowledge/skills/abilities and other minimum qualifications:

* High School diploma or equivalent (GED) required.
* Bachelor of Science or Arts preferred.
* Minimum of two (2) years of related customer service experience required.
* Minimum of two (2) years of industrial experience preferred.
Additional Qualifications

* Excellent customer service skills
* Demonstrated organizational skills
* Professional communication skills
* Ability to service customer needs in a prompt and professional manner.
* High degree of accuracy
* Dependability
* Demonstrated ability to take an analytical approach to problem solving.
* High level of initiative
* Strong ability to multi-task
* Ability to work in a fast-paced, demanding environment
* Technical skills a plus
* Must have a desire to learn
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled