Customer Service Representative - Jennifer Owens Agency

At Jennifer Owens Farmers Agency in our satellite office in Fort Worth, TX, we pride ourselves on creating a welcoming and supportive work environment for our team members. As a dedicated insurance agency, we are committed to providing top-notch service to our clients while fostering a culture of growth and collaboration within our team. Joining our agency means becoming part of a close-knit group that values integrity, hard work, and personal development. We believe in empowering our employees to succeed through ongoing training, mentorship, and opportunities for advancement.

We are seeking an energetic and driven individual to join our team as an Insurance Customer Service Representative. In this role, you will be responsible for advising clients on their policies while looking for cross-selling opportunities, updating information, and collaborating with your team.

Depending on experience, the base salary for this position is $40,000 - $45,000 per year. With our competitive bonus structure, may make up to $65,000.

We have resources available to assist individuals seeking growth and learning opportunities in the insurance industry. We are open to hiring non-licensed candidates and providing the necessary resources for their success. Our company offers flexibility and aims to create a positive and enjoyable work environment for all employees. When you take care of your responsibilities, we will ensure that you are taken care of as well. Effective communication is highly valued within our organization.

We are a small office that values collaboration and mutual support. We do not micromanage and appreciate individuals who are solution-oriented. As long as you are a self-starter with strong critical thinking skills, you will thrive here.

If you're looking for a fulfilling career in the insurance industry where your contributions are valued and your professional growth is supported, Jennifer Owens Farmers Agency is the place for you. Come be a part of a team that is passionate about making a positive impact in the lives of our clients and our community.

Salary Range: $20000.00 - $30000.00 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Responsibilities

• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Counsel clients on insurance policies based on their personal needs and goals.
• In everyday operations, use computer systems to schedule appointments, process premium payments, review and update policies, handle claims, and make endorsements.
• Treat each customer contact as a cross-sell and up-sell opportunity.
• Handle confidential information with discretion and follow established protocols.

• High School Diploma or equivalent REQUIRED
• Property and Casualty License IS NOT required. Personal Lines experience is a BONUS
• 1+ years of customer-facing experience
• Experience using a multiline phone system, and utilizing computer software. Proficient typing/data entry skills.
• Showing professionalism in all aspects of communication - verbal, written, or in-person - to maintain a positive working atmosphere and promote efficient communication.
• Ability to effectively collaborate with other members of the team.
• Creative, innovative thinker able to solve complex problems
• Able to prioritize daily tasks and responsibilities based on importance