Customer Service Representative - Ultimate Staffing Services

We are seeking a Customer Service Representative to join a manufacturing client in Fremont. This positions is 100% onsite and can be a temp-to-hire role based on performance. Hours for the position are Monday - Friday 7:30 am - 4:00 pm with a starting pay rate of $27-$31 an hour. Prior customer service experience with a manufacturing company is required.

Job Duties:

• Accept all incoming calls directed from clients and outside individuals provide product ordering assistance to customers as required.
• Provide quotations in a timely manner.
• Enter Sales Orders and RMAs into the computer system as required.
• Maintain control of weekly backlog report.
• Data Entry of weekly orders.
• Data entry of weekly sales revenue.
• Data entry of product quotations.
• Submit log of orders/revenue and quotes weekly.
• Provide file maintenance to customer database.
• Convert incoming calls into sales cycles to the best abilities and provide necessary follow up to secure orders.
• Enter sufficient background information for complex calls and transfer or escalate calls.
• Assist admin personnel when requested to secure payments for past due product or services.
• Assist Receptionist as required, answer incoming calls during breaks or lunch time of the Receptionist.

Requirements:

• Excellent oral and written communication skills.
• Strong Microsoft Office skills, including Excel.
• Excellent customer facing skills.
• Desire to learn company products to provide accurate information to customers.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.