Customer Service Representative - Pioneer Executives

We are seeking a dedicated, enthusiastic, and results-oriented professional to join our fundraising team and drive community engagement and donor participation in local events. As we strive to achieve ambitious goals for the upcoming year, we are in need of a Customer Service Representative to support our mission.

As a proud force in the Fresno area, we want to offer our clients and community lasting change. By representing non-profit organizations, we are able to bridge the gap between the community’s needs and our client’s offerings. Our Customer Service team is at the heart of that connection. Join our team and play a pivotal role in advancing our community outreach efforts and supporting our partner's mission.
 

Customer Service Representative Responsibilities:

• Educate community members about our non-profit partnerships, bringing to light awareness and support opportunities 
• Accurately record and manage donations (monetary and other)
• Engage in continuous training, coaching, and mentorship through daily meetings and networking sessions to improve skill sets and enhance industry knowledge
• Work closely with fellow marketing team members to develop effective promotional strategies to improve consumer education and increase performance margins
• Maintain composure, resolve concerns, and overcome challenges as needed, when working with customers in a face-to-face environment

Customer Service Representative Requirements:

• No prior experience necessary
• Exemplary interpersonal and communication skills, including a high level of emotional intelligence and empathy
• Positive, competitive, and coachable attitude
• Proficiency in public speaking, or willingness to learn
• Strong work ethic and self-motivated individual 
• Immediate availability is highly preferred

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