Customer Service Representative (FT) - Daltile
Dallas, TX 75217
About the Job
Primary Objective:
- Assists the Regional Credit Manager, in supporting both internal and external customer relationships. Follows credit and collections policies, procedures, and practices as outlined.
- This position contacts customer external customers to review overdue accounts.
- Completes high volume incoming credit and collection calls on overdue accounts.
- Researches and resolves customer chargebacks.
- Reconciles customer accounts and cash applications.
- Provides administrative support for assigned areas including, but not limited to -- aging reports, filing, correspondence, lien waivers, write-offs, account reconciliation, refunds, NSF checks, communication within and outside of the department, etc.
- Maintains all assigned accounts within established performance standards; actively participates and contributes to group quality improvement processes.
- Timely completion of lien and bond waivers and releases.
- Performs other related duties as assigned.
- High School Degree or GED
- Familiarity with lien and bond waivers and releases is a must
- Knowledge of lien laws is a plus.
- Moderate to advanced skills in MSWord and MS Excel.
- 1 or more years of hands-on analysis and collections experience.
- Cash Handling experience preferred.
- Proven ability to work as a member of a team.
- Ability to perform effective written correspondence
- Excellent verbal and written communication skills
- Ability to work independently, seek solutions, and handle multiple priorities simultaneously.
- Strong ability to interface with all company departments as necessary
Other Pertinent Job Information:
We offer competitive salaries and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
About Daltile:
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.
