Customer Service Representative - Gilbert, AZ

Gilbert, AZ, US, 85233

Job ID:  503442

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.     

Job Summary
 

This position is responsible for coordinating with sales department, shipping, receiving, customer, delivery truck services, and logistics operations, as well as operating forklift as directed and without supervision while adhering to all rules and regulations mandated by safety policies and procedures.

Job Responsibilities

• Prepare delivery tickets and related shipping documents
• Plan effective delivery routes and assign drivers for scheduled deliveries
• Work closely with customer service to understand the product availability and logistic issues of specific projects
• Check and review all orders assigned before they are shipped against delivery tickets
• Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers
• Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance, and secure loads
• Prepare and review loading/unloading, daily shipping reports, and delivery logs
• Submit daily invoicing to A/P once deliveries are dispatched
• Operate forklift and load/unload customer vehicles per ship ticket
• Read job specifications to determine operator adjustments and material requirements
• Position forks, lifting platform or other lifting devices under, over, or around loaded pallets, skids, boxes, products or materials and transports load to designated area
• Inventory materials in warehouse and yard and supply workers with materials as needed
• Performs routine maintenance to include lubricating, fueling and cleaning
• Make sure all housekeeping is maintained in a clear and orderly fashion in assigned area
• Assist with production as needed 
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

• High school diploma or equivalent experience in related function
• At least 1 year of related office work/intern experience
• Must have reasonable mathematical abilities
• Computer skills in Microsoft Excel, Word, and Outlook
• Ability to multi-task and be highly organized
• Good regular attendance is an essential requirement of the job
• ​​​​Endure intermittent climbing, bending, stooping, twisting, reaching, pushing, and pulling
• Walking, standing, or sitting for long periods of time
• Bilingual English and Spanish preferred 

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.