Customer Service Representative - Allstate Insurance - Greg Davis Agency

Our office is rapidly growing and we are looking to hire the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.

Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary Range: $42000.00 - $55000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

• Process customer policy change requests.
• Answer incoming phone calls on the first ring.
• Provide exceptional customer service.
• Maintain client relationships with follow up phone calls.
• Informs customers of promotions and new or upgraded products using prepared scripts.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Process payments.
• Assist sales team with customer onboarding.
• Identify possible concerns like missing discounts or coverage gaps. Present solutions to customer and work to correct.

• P&C License a BONUS
• Prior insurance or office experience necessary
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Must be highly self-motivated.
• Reliability is required.