Customer Service Representative - Evolution Concepts Inc

Customer Service Representative – Evolution Concepts, Louisville, KY

At Evolution Concepts, we put customers at the forefront, and our Customer Service Representatives play a vital role in delivering exceptional service in the local community. By representing a range of our clients’ products and services, you’ll help increase brand awareness and community engagement through meaningful interactions. As a Customer Service Representative, you’ll be a key contributor to delivering memorable consumer experiences—from quickly addressing inquiries and recommending products with empathy to resolving concerns with a smile.

Like the hospitality industry, our goal is to exceed sales targets while building lasting relationships with our clients’ customers. In this role, you’ll gain firsthand experience in the art of personalized service, ensuring each interaction feels both professional and tailored.

Responsibilities:

• Master the details of our clients’ products to provide accurate and informative responses, helping consumers make the best choices for their needs.
• Record customer interactions, processed orders, and service schedules to maintain accurate documentation.
• Approach challenges with a proactive mindset, remaining calm and solution-focused under pressure.
• Exhibit a positive, professional attitude and model hospitality toward customers and team members.
• Oversee a team of Junior Customer Service Representatives, ensuring quality service and team performance.

Qualifications:

• High school diploma or equivalent.
• At least one year of experience in customer service, hospitality, retail, or restaurant settings.
• Strong ability to understand and explain product/service information.
• A commitment to continuous learning and refining your hospitality skills.
• Effective problem-solving abilities.
• Friendly, outgoing personality with a passion for helping others.
• Enthusiasm for developing in-person hospitality skills to build relationships.
• Excellent communication skills.

This entry-level role is ideal for those looking to grow within the customer service field, regardless of prior hospitality experience. We offer comprehensive training to help you feel confident in providing top-tier customer service. If you’re driven to make a positive impact and thrive in a collaborative environment, you’ll find a rewarding career path with Evolution Concepts.

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