Customer Service Representative - Greensboro - Saf-Gard Safety Shoe Co

Wow - are we experiencing some awesome growth! As a result, we are looking for an EXCEPTIONAL customer service rep!

Do you enjoy working with the public? Then please contact us! Saf-Gard and SR Max are excited for this year - we are expanding our Customer Care Team and looking for qualified candidates to join our customer-centric organization.

You will be responsible for helping customers by providing product and service information and resolving technical issues.

The Scheduled Hours:

Monday- Friday 10:30a - 8p (In office) (off one day)

Saturday 8a-2p or 2p-8p (work from home)

We do ask that all of our new customer service reps also be available to work "traditional" hours as well. But, the primary schedule is listed above.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• BILINGUAL IS PREFERRED ( SPANISH)
• Previous experience in customer service, sales, or other related fields
• Call Center experiance is preferable
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent ability to work on your own and with a group with extreme responsibility

If you are looking for a fun, fast-paced, team environment, then SR Max may be the company for you! We offer competitive base pay and paid benefits for eligible employees.