Customer Service Representative - Ferretti Search

Our Customer Service Representative team is tenacious, courteous, and, most importantly, eager to make this year our best year yet! We've assembled a loyal team of Customer Service Representatives who are empowered to make decisions and inspired to go the extra mile for the client. Enjoy a career enriched with opportunities where you will continuously develop your professional knowledge while being a part of our diverse and inclusive environment   

Performance Responsibilities:

• Pinpoint and assess customer concerns by actively listening to their desired needs and providing a solution in an applicable time
• Communicate professionally, openly, and persuasively with customers to portray the value and benefits of our client’s services, sales promotions, and products
• Maintain updated customer information at all times, including account information, billing, contact information, and updated address
• Follow all standards and company policies while interacting with customers, clients, staff members, and the management team
• Work efficiently with fellow Customer Service Representative team to meet or exceed customer acquisition and sales goals
• Identify opportunities for improvement and contribute new ideas during staff meetings to upper management for discussion and implementation

• High school diploma or GED is a must
• 0-3 years of customer service, retail, sales, or client relations experience
• Ability to work in a fast-paced, high-volume environment, meeting customer demands in a safe, accurate, and timely manner
• Provide exceptional customer service at all times
• Excellent active listening, interpersonal, and communication skills
• Be a team player, assisting coworkers whenever needed
• A self-motivated and determined individual with a desire to succeed

Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.