Customer Service Representative - Yellowstone Local

Yellowstone Local Presents: Carter's My Plumber

Yellowstone Local is an industry leader representing the nation's best skilled-trade companies and helping them find and hire top-performing talent. Our positions are direct-hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.

We are proud to introduce you to Carter's My Plumber

You know the difference between a great first impression and a mediocre one—and so do we. At Carter’s My Plumber, how you interact with our clients sets the tone for everything that follows. We’re not just looking for someone who can handle the phone; we need someone who thrives on making people feel heard, valued, and confident in our services.

You’ll be the person our clients first speak to, and that’s not something we take lightly. If you’ve ever been frustrated by clients who feel overlooked or issues that could’ve been resolved quickly if only someone had listened, then you already know why this role matters so much.

Your New Role:

• Answer all incoming client calls and ensure each one receives top priority and exceptional communication.
• Provide key introductory information to new customers.
• Follow up with clients after purchases to ensure complete satisfaction.
• Inform clients about additional products or services that could enhance their experience.
• Troubleshoot common client issues and escalate concerns when necessary.
• Work closely with other CSRs and departments to find solutions and resolve queries efficiently.
• Maintain a courteous, pleasant demeanor—whether you’re on the phone or interacting with colleagues—because your attitude impacts the whole team.

What's In It For You:

• Flexible schedule: Juggle life’s demands while still contributing meaningfully to the team.
• Starting pay between $13.00 - $18.00 per hour: Earn a competitive hourly rate with room for growth.

Why You'll Never Want To Leave:

Carter’s My Plumber is a place where your voice matters. You’re not just a cog in the machine here—you’re an integral part of our team. We believe in keeping the team spirit high and making sure everyone feels supported, valued, and part of something bigger. And we’re serious about making sure our clients feel the same way.

This Job is For You If:

• You’re naturally warm, courteous, and upbeat in your communication style.
• You understand that serving clients comes before anything else.
• You can think quickly and find the most effective ways to resolve client questions or concerns.
• You're a natural problem-solver, always aiming for the best outcome.
• You’re comfortable working part-time (20-30 hours a week) and enjoy having flexibility in your work.

Take the next step in a role that’s about more than answering calls—it’s about creating an experience clients will remember.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

• High school diploma or equivalent (Preferred)
• Service Titan experience (Preferred)
• Prior customer service experience is a plus
• Availability to work the day shift and a weekend rotation