Customer Service Representative - Prime, Inc.

Prime's enviable reputation within the transportation industry is a culmination of more than fifty years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non-driving alike, is selected for their outstanding ability to perform well beyond typical expectations.

Positive, enterprising and highly-motivated individuals who possess the talent, creativity and drive to excel, routinely succeed once they join the Prime Team. The stated goal of Prime is simply to strive to be the best, not necessarily the biggest. The Prime Team cooperates to exceed customer requirements by providing exceptional customer service.

Prime has been built on the simple, yet significant philosophy that providing the best staff with the best equipment, the best support system and the best training ultimately leads to the best customer service. Prime's continued success is a direct result of a corporate culture that instills and inspires each associate to remain committed to reaching the pinnacle of their inherent potential.

• Summary: 

  Customer On-Site Representatives fill a key role within the Operations Department by managing and providing excellent customer service for a customer in the Harrisburg area. As well as developing a relationship with the customer and providing first-rate service through daily work.   

   

  Essential Duties and Responsibilities include, but are not limited to, the following:

  • Preparation of bid proposals
  • Spot rate negotiations
  • Resolve and answer customer issues
  • Cultivate positive and productive relationships with customers and shippers
  • Scheduling appointments
  • Handling of detention
  • Negotiate trailer detention
  • Load tracking
  • Review and analyze freight lanes and freight opportunities
  • Review billing discrepancies
  • Review and resolve TAP issues
  • Review and resolve Claim issues
  • Review and analyze customer score card tracking
  • Review and improve on time to invoice
  • Customer-specific work as requested
  • Must have Refrigerated operations experience

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Basic knowledge of the trucking/transportation industry preferred.

Abilities

Strong organizational, computer, and customer service skills required. Accurate typing up to 50 WPM.  Multitasking and a flexible schedule required.  Some weekend work will be necessary for this position.

Experience, Education, and Training

A Bachelor’s Degree from an accredited University in a Business or related field is preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times.

Licensing/Certification

None required.