Customer Service Representative - Heritage Truck Equipment

Heritage Truck Equipment in Hartville, Ohio is hiring a full-time representative to join our growing team. This individual will be responsible for assisting customers with warranty / parts coverage, administrative support, and technical questions related to heavy and medium duty Heritage dump trucks. Benefits include 100% employer-paid health insurance premiums, optional dental and vision insurance, simple IRA with company match and more!

Qualifications:

• Willingness to learn about our products and systems
• Detail oriented
• Accurate data entry
• Self-motivated and takes initiative
• Strong organizational skills with the ability to multi-task
• Able to work in a fast-paced environment
• Proven attendance record

Responsibilities include but are not limited to:

• Responding to and following up with customers requesting information, quotes, parts, and or warranty status updates in a timely manner
• Troubleshooting mechanical, electrical, hydraulic, and or pneumatic related product problems
• Collaborate with internal teams to help resolve customer concerns.
• Data entry of new orders and maintain associated documents.
• Maintain accurate files, records, and documents related to sales, service, and warranty.
• Helping further develop departmental processes and procedures.

The ideal candidate will possess many of the qualifications listed above, will have a positive attitude, excellent communication skills, and the ability to work independently in a fast-paced environment.

Job Offers:

• Full-time
• Weekly pay
• 100% employer-paid health insurance premiums
• Optional dental/vision insurance
• Optional Simple IRA with company match
• Paid Time Off
• Paid Holidays
• $2,000 sign-on bonus

If you are looking to start a career with a company that has shown continuous growth over the last 20 years, offers competitive pay and amazing benefits, apply today and join our ever-growing team!