Customer Service Representative - Aston Carter

Description:

• Handle all aspects of customer service, including acknowledging, entering, tracking and expediting orders and releasing material for shipment

• Process customer and account source documents/orders

• Verify entered customer and account data by reviewing, correcting, deleting, or reentering data

• Resolve discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution

• Communicate (via email and telephone) with customer base to handle orders, inquiries, and follow up in a prompt and professional manner

• Liaise and collaborate with Order Entry, Sales, Logistics Staff, Management and outside processors as needed

• Interact with internal departments and outside processors as needed

• Responsible for maintaining accurate, up-to-date and useable information in our system

• Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, and environmental

• Perform miscellaneous job-related duties as assigned.

Qualifications:

• 2+ years of Order Management

• Organization, Typing, Data Entry Skills

• Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence and Problem-Solving Skills

• Proficient in Microsoft Office and Outlook

• Basic computer software and hardware knowledge; faxing, printers, internet, etc.

• Excellent communication skills

• On time, reliable, hands-on, self-motivated - to take charge/pride in their own work

• ERP experience - SAP preferred

Plus Haves:

• Degree or continued education in business administration or relevant office duties a plus

• Previous industry experience

• Experience with CRM software, preferably Salesforce.com, is a plus.

• Experience with JD Edwards is a plus.

• Excellent oral and written communication skills.







About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:




+ Hiring diverse talent



+ Maintaining an inclusive environment through persistent self-reflection



+ Building a culture of care, engagement, and recognition with clear outcomes



+ Ensuring growth opportunities for our people




The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.