Customer Service Representative - Good Shepherd Health Care
Hermiston, OR 97838
About the Job
Medical, Dental & Vision benefits paid by Employer!
Hourly Rate: Min: $18.87 Max: $28.90
Schedule: 7am - 4pm, M-F
Definition of Position:
Customer Service Representative is responsible for delivering world class customer service at counters and on phones, answering patient inquiries, collection of payments/co-payments, and duties in support of departmental efficiencies.
Responsibilities:ESSENTIAL JOB FUNCTIONS:
- Correctly takes messages either by phone or over counter, ensuring all necessary information is gathered and documented following practice guidelines. Also ensures that the messages are delivered in a timely manner.
- Assists with patient inquiries in person or via phone. Assists Patient Access department staff as needed.
- Provides courteous and professional customer service over the counters or phones (within 3 rings), assisting patients as needed, asking for information and payments.
PERSONAL TRAITS, QUALITIES AND APTITUDES:
Must be able to:
- Provide superior customer service.
- Be accountable and take ownership for assigned job duties.
- Acquire and maintain a thorough knowledge of the Revenue Cycle.
- Maximize resources by performing job duties in efficient and accurate manner.
Education:
High School Diploma or equivalent preferred.
Desired: Associates Degree in Business Administration or equivalent.
Experience:
Minimum of 2 years hospital experience preferred.
Bilingual and/or English-Spanish speaking preferred.
Ability to work with culturally diverse population.