Customer Service Representative - Enhance Recruiting

SUMMARY

Seeking an experienced Customer Service Representative in Houston, Tx for a corrugated packaging manufacturer! This critical role is to manage and communicate with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product. Providing competitive pay and a robust benefits package including medical, dental, vision, life insurance, disability benefits, 401(k), paid time off and holidays.

RESPONSIBILITIES

• This role provides internal support and serves as a liaison between the sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Service, Procurement, Manufacturing and Finishing.
• Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
• Estimates and provides quotes to customers.
• Processes and verifies purchase orders.
• Establishes delivery time on orders and tracks through the production process.
• Records customer changes and processes through production.
• Analyzes warehouse items and replenishes based upon data analysis with management approval.
• Supports teams to ensure proper design and execution of orders.
• Identifies required materials to ensure the successful completion of orders.
• Analyzes and purchases bulk buys on litho and top sheets with management approval.
• Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.
• Tracks warehouse items, orders milestones and deliverables.
• Full-time role in an office setting.

REQUIREMENTS

• Bachelor’s degree preferred.
• 2 plus years of experience in the corrugated packing and/or POP display manufacturing industries.
• Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
• Proficiency in Amtech, Microsoft Office and Outlook.
• Excellent planning and organizational skills.
• Excellent business acumen, management and development.
• Strong decision making and problem-solving abilities.
• Detail oriented.
• Ability to multitask, managing multiple challenges, and deal with a variety of situations.
• Ability to effectively prioritize and execute tasks.
• Must work well under pressure with multiple interruptions.
• Must work well in a team environment.
• Demonstrated aptitude in problem-solving and decision-making.
• Ability to multitask, manage multiple challenges and work under pressure with multiple interruptions.
• Results-oriented and able to work both independently and within a team environment.