Customer Service Representative at On Demand

Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.

Duties:
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains financial accounts by processing customer adjustments.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.

Your day will have variety!

·       Take incoming customer orders

·       Resolve customer issues and identify product issues

·       Respond to customer emails

·       Work with manufacturer to resolve product issues

·       Monitor replacement shipments to our customers

  Taking Inventory

Knowledge, skills and abilities of the successful candidate include:

·       Some college would be preferred but not required

·       Knowledge of Microsoft Office Products (Outlook, Word, Excel) and web products

·       Must maintain a valid driver’s license

·       COMPUTER SKILLS A MUST

        Must be able to read product manuals

 Skills/Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Good Memory, Self Starter