Customer Service Representative - Thomas Talent Network
Houston, TX
About the Job
SUMMARY
Seeking an experienced Customer Service Representative in Houston, Tx
for a corrugated packaging manufacturer! This critical role is to manage
and communicate with the appropriate resources to ensure client and
company goals are achieved as it relates to all aspects of the finished
product. Providing competitive pay and a robust benefits package
including medical, dental, vision, life insurance, disability benefits,
401(k), paid time off and holidays.
RESPONSIBILITIES
- This role provides internal support and serves as a liaison between
the sales team and clients while supporting all internal departments
including Creative Services, Sales, Customer Service, Procurement,
Manufacturing and Finishing.
- Performing all duties from a foundation of trust and the highest
ethical conduct, following established safety rules, company
policies and procedures.
- Estimates and provides quotes to customers.
- Processes and verifies purchase orders.
- Establishes delivery time on orders and tracks through the
production process.
- Records customer changes and processes through production.
- Analyzes warehouse items and replenishes based upon data analysis
with management approval.
- Supports teams to ensure proper design and execution of orders.
- Identifies required materials to ensure the successful completion of
orders.
- Analyzes and purchases bulk buys on litho and top sheets with
management approval.
- Monitors production processes for communication purposes including
fulfillment, shipping and logistics requirements.
- Tracks warehouse items, orders milestones and deliverables.
- Full-time role in an office setting.
REQUIREMENTS
- Bachelor’s degree preferred.
- 2 plus years of experience in the corrugated packing and/or POP
display manufacturing industries.
- Knowledge of structural/graphic arts, lithographic printing,
pre-press and fabrication is a plus.
- Proficiency in Amtech, Microsoft Office and Outlook.
- Excellent planning and organizational skills.
- Excellent business acumen, management and development.
- Strong decision making and problem-solving abilities.
- Detail oriented.
- Ability to multitask, managing multiple challenges, and deal with a
variety of situations.
- Ability to effectively prioritize and execute tasks.
- Must work well under pressure with multiple interruptions.
- Must work well in a team environment.
- Demonstrated aptitude in problem-solving and decision-making.
- Ability to multitask, manage multiple challenges and work under
pressure with multiple interruptions.
- Results-oriented and able to work both independently and within a
team environment.
Qualifications
Bachelor’s degree preferred.
2 plus years of experience in the corrugated packing and/or POP display manufacturing industries.
Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
Proficiency in Amtech, Microsoft Office and Outlook.
Excellent planning and organizational skills.
Excellent business acumen, management and development.
Strong decision making and problem-solving abilities.
Detail oriented.
Ability to multitask, managing multiple challenges, and deal with a variety of situations.
Ability to effectively prioritize and execute tasks.
Must work well under pressure with multiple interruptions.
Must work well in a team environment.
Demonstrated aptitude in problem-solving and decision-making.
Ability to multitask, manage multiple challenges and work under pressure with multiple interruptions.
Results-oriented and able to work both independently and within a team environment.
Why is This a Great Opportunity
Seeking an experienced Customer Service Representative in Houston, Tx for a corrugated packaging manufacturer! This critical role is to manage and communicate with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product. Providing competitive pay and a robust benefits package including medical, dental, vision, life insurance, disability benefits, 401(k), paid time off and holidays.
Source : Thomas Talent Network