Customer Service Representative - WhiteWater Express Car Wash

Join Our Team to Fast-Track Your Career! 

At WhiteWater Express, we're more than just a car wash; we're a family built on respect, communication, and a passion for people. Our dedicated teams are passionate about people and leading others, and we believe that personal growth is the key to our organizational growth. If you're flexible, adaptable, and ready to take on new challenges, we want you to succeed with us, not just at work, but in life!

Location: 106 Vintage Park Blvd., Suite 100, Houston, TX 77070

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Duties & Responsibilities:

• Assist customers daily with member management inquires
• Provide prompt professional customer service to current and prospective members via email and phone contributing to member retention
• Responds to and resolves customer inquiries, feedback, and requests by providing information on membership and service options
•  Analyze customer feedback, reviews and concerns, and provide reporting on trends
• Handle incoming phone calls and address accordingly
• Meet timelines and deadlines related to responding to customer inquiries
• Managing daily administrative tasks to ensure the Marketing department and corporate office run smoothly and perform any other duties and execute special projects as assigned
• Track and replace office supplies as necessary to avoid interruptions in standard front office procedures

Requirements:

• 2 or more years of customer service experience
• Strong communication skills, both written and verbal
• Must complete written assessment
• One year of proven sales background preferred
• Proficient in Microsoft Office
• Excellent writing, editing, grammar skills, and attention to detail
• Strong organization skills and ability to keep track of multiple projects 
• Must complete a pre-hire background check and driving history review 

What We Bring to the Table 

• Paid Time Off​​​​​
• Health, Dental & Vision Benefits
• Competitive Earnings
• Company Matching 401(k) Plan
• Flexible Spending Account (FSA)
• Internal Professional Development
• Pet Insurance
• Free Car Washes

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