Customer Service Representative at Hired by Matrix

Pay Rate: 20.00-21.48 $/Hour

• Contract
• Onsite

• High School Diploma or equivalent required
• 1-2 years of experience in office customer service
• Excellent telephone skills
• Good:
  • Interpersonal skills
  • Computer skills and knowledge of Microsoft Word and Excel
  • Verbal and written communications skills
  • Problem-solving abilities
• Valid driver’s license
• Able to:
  • Multi-task and prioritize work
  • Work under pressure and respect deadlines

• Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.
• Process customer bills, adjustments, and payments within the billing software program.
• Answering general phone calls, transfer calls, questions, filing, enter data.
• Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets.
• Schedule meter changes, work calendars for service technicians, time keeper responsibilities.
• Know and abide by company’s safety policy and procedures.
• Answer all incoming calls within standards.
• Respond to all customers inquiries and complaints.
• Schedule and communicate service orders to the Service and Meter Technicians.
• Ensure all service orders are complete.
• Process all customer payments, prepare daily deposits, maintain cash reports.
• Open and distribute incoming mail.
• Maintain customer files.
• Maintain active collections process adhering to business processes.
• Calculate, process and post customer billing adjustments.
• Comply with all company processes, procedures, S.O.P.s and work rules.
• Perform other clerical duties as necessary.
• Other duties as needed and assigned, within reasonable scope of the position, as determined.