Customer Service Representative - Boon-Chapman

Position Overview: We are seeking a detail-oriented Benefit Services Representative to join our team. In this role, you will handle inbound calls for verifying benefits and addressing inquiries from providers, members, and clients. You will maintain a strong understanding of health claims, coding, processing guidelines, plan designs, PPO networks, and all services provided by the Boon Chapman Team. Your ability to communicate accurate, courteous, and clear information will be essential in delivering exceptional customer service. Strong organizational and communication skills are crucial for success in this key position.

Key Responsibilities:

• Handle a high volume of inbound calls with a focus on rapid response according to agreed metrics.

• Maintain excellent communication with customers, providers, and other departments to ensure effective service.
• Display professionalism, efficiency, and courtesy in interactions with co-workers, supervisors, and clients.
  Advise the department or unit of potential issues by analyzing trends in call types.
• Log call information accurately as required.
• Utilize Microsoft Excel and Word effectively for various tasks.
• Complete forms for follow-up actions with other departments.
• Research and resolve customer inquiries by providing accurate and timely responses.
• Identify and report potential issues based on call trends and data analysis.
• Maintain effective relationships with co-workers and supervisors.
• Attend mandatory workshops and team meetings to stay informed and engaged.
• Pursue personal development opportunities to enhance skills and knowledge relevant to the role.
• Complete projects and tasks assigned by the manager in a timely and efficient manner.
• Perform other duties as assigned to support departmental goals and operations.