Customer Service Representative I (CUSTO012236) - Arkansas Employer
North Little Rock, AR
About the Job
This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4334200
The Customer Service Representative I (CSR) is responsible for retaining
existing relationships and establishing new deposit accounts in
accordance with branch goals.The CSR is also responsible for promoting
and cross-selling bank products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Open new accounts including checking, savings, CDs, IRAs and other
products Offered by the bank.
2. Complies with all applicable regulations, policies and procedures.
3. Assess customer needs and cross sell appropriate products and
services.
4. Functions as Teller, Sr. Teller or Teller Supervisor as needed.
5. Supports attainment of branch goals.
6. Refers new business to company subsidiaries, such as insurance,
mortgage and brokerage.
7. Resolve customer concerns and ensure effective andlong termproblem
resolution.
8. Develops and builds customer loyalty.
9. Follows up on referrals made by other team members.
10. Assists with loan origination and processing as needed.
11. Answers customer inquiries relating to products, rates and
services.
12. Provides ancillary services such as notary services.
13. Responsible for tracking and monitoring of all required
documentation.
14. Maintains positive, friendly and professional attitude and
appearance.
15. Adheres to work schedules.
16. Completes required BSA/AML training and other compliance training as
assigned.
17. The ability to work in a constant state of alertness and in a safe
manner.
18. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform
each essential duty mentioned satisfactorily.The requirements listed
below are representative of the knowledge, skill, and/or ability
required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job
education in a specific skill area; e.g. data processing,
clerical/administrative, equipment operation,etc, plus 12 to 18 months
related experience and/or training, or equivalent combination of
education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions
in person-to-person and small group situations with customers,
clients,general publicand other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest,
commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts such as fractions, ratios, and proportions to
practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understandingin order tocarry out
written, oral or diagrammed instructions. Ability to deal with problems
involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Some outside banking related courses preferred.
SOFTWARE SKILLS REQUIRED
Intermediate: Spreadsheet
Basic: 10-Key, Payroll Systems, Word Processing/Typing
WORKING CONDITIONS
Somewhat disagreeable working conditions. Continuously exposed to one or
two elements such as noise, intermittent standing, walking; and
occasional pushing, carrying, or lifting.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are
representative of those an employee encounters while performing
essential functions of this job.Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job.Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions
and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires
periods of concentration for varied time cycles as prescribed by the ta
information, please see: https://www.arjoblink.arkansas.gov/jobs/4334200
The Customer Service Representative I (CSR) is responsible for retaining
existing relationships and establishing new deposit accounts in
accordance with branch goals.The CSR is also responsible for promoting
and cross-selling bank products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Open new accounts including checking, savings, CDs, IRAs and other
products Offered by the bank.
2. Complies with all applicable regulations, policies and procedures.
3. Assess customer needs and cross sell appropriate products and
services.
4. Functions as Teller, Sr. Teller or Teller Supervisor as needed.
5. Supports attainment of branch goals.
6. Refers new business to company subsidiaries, such as insurance,
mortgage and brokerage.
7. Resolve customer concerns and ensure effective andlong termproblem
resolution.
8. Develops and builds customer loyalty.
9. Follows up on referrals made by other team members.
10. Assists with loan origination and processing as needed.
11. Answers customer inquiries relating to products, rates and
services.
12. Provides ancillary services such as notary services.
13. Responsible for tracking and monitoring of all required
documentation.
14. Maintains positive, friendly and professional attitude and
appearance.
15. Adheres to work schedules.
16. Completes required BSA/AML training and other compliance training as
assigned.
17. The ability to work in a constant state of alertness and in a safe
manner.
18. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform
each essential duty mentioned satisfactorily.The requirements listed
below are representative of the knowledge, skill, and/or ability
required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job
education in a specific skill area; e.g. data processing,
clerical/administrative, equipment operation,etc, plus 12 to 18 months
related experience and/or training, or equivalent combination of
education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions
in person-to-person and small group situations with customers,
clients,general publicand other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest,
commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts such as fractions, ratios, and proportions to
practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understandingin order tocarry out
written, oral or diagrammed instructions. Ability to deal with problems
involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Some outside banking related courses preferred.
SOFTWARE SKILLS REQUIRED
Intermediate: Spreadsheet
Basic: 10-Key, Payroll Systems, Word Processing/Typing
WORKING CONDITIONS
Somewhat disagreeable working conditions. Continuously exposed to one or
two elements such as noise, intermittent standing, walking; and
occasional pushing, carrying, or lifting.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are
representative of those an employee encounters while performing
essential functions of this job.Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job.Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions
and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires
periods of concentration for varied time cycles as prescribed by the ta
Source : Arkansas Employer