Customer Service Representative I - Canon Financial Services

About the Role

Canon Financial Services in Mount Laurel, NJ is currently seeking a Customer Service Representative I (Representative, Cust Svc I) who will be responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image.   Must have flexibility to work any of the following shifts: 8:30am-5:00pm, 9:00am-5:30pm, 9:30am-6:00pm or 10:30am-7:00pm    This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).  Note that work schedules and office reporting requirements may change from time to time based on business needs. 

Your Impact

- Entry level position with minimal years (2 years or less) of call center experience - Process terminations and submit tickets when needed for waivers in order to close out buyout keep, upgrade, upgrade to returns and credit/rebills in a timely and efficient manner - Ability to make sound, factual based timely decisions to provide extraordinary service experience with customers - Ability to understand and carry out business strategy/goals consistent with your position level in order to achieve target results - Answering incoming phone calls, emails and mail along with any additional internal requests in order to meet SLA - Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments, handling collections issues, insurance, property tax and sales tax, issuing credits, handling changes of service, perform basic troubleshooting procedures, recording customer contact information and details of interactions while maintaining customer portfolio integrity - Practices customer focus, collaboration and communication with team including management and minimizes distractions (i.e. Excessive non business related conversations including personal cell phone usage, internet, etc.) - Projecting and maintaining a positive and professional attitude and being adaptable to changes as needed - Being punctual (i.e. Arriving and being ready to work by start time of the scheduled shift, arriving to meetings on time and notifying management if associate will be tardy)

About You: The Skills & Expertise You Bring

- 1 year of Customer Service/call center experience required - Strong verbal and written skills - Basic knowledge level of Microsoft Office products   The company will not pursue or support visa sponsorship for this position.   In accordance with applicable law we are providing the anticipated starting hourly rate for this role: $18.16 - $27.19

Company Overview

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022† and is one of Fortune Magazine's World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com. † Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers #CFS

Posting Tags

#PM19 #LI-AV1 #CUSA #LI-HYBRID