Customer Service Representative II - TPI Global (formerly Tech Providers, Inc.)

Job Title: Customer Service Representative
Location: Ashburn, VA
Duration: 6+ month contract with high possibility for extension

Duties:
•   Enter and check orders.
•   Handle customer phone calls and emails.
•   Manage quotes and issues, and update RMAs.
•   Follow up on post-sales and quotes.
•   Run reports as assigned.
•   Update relevant customer, account, and opportunity information through various databases.
•   Perform customer needs analysis and recommend options based on those needs.
•   Assist in training new employees as assigned by the supervisor.

Skills:
•   1-3 years of experience;minimum of 1 year sales experience preferred.
•   Excellent communication skills, both written and verbal.
•   Excellent customer service skills.
•   Ability to work and multi-task in a fast-paced environment.
•   Previous customer service or technical experience preferred.

Education:
•   Associate's degree or equivalent experience.