Customer Service Representative II - MACNY's Job Board
East Syracuse, NY 13057
About the Job
Join Our Team at Nidec: Innovate, Grow, and Lead
We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.
All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.
The Customer Service Representative II ensures customer satisfaction and company results by facilitating the efficient conversion of customer requirements into timely shipment of product. This includes maintaining and executing accurate information using internal and external systems. This is working as a cohesive effective team player providing support excellence.
Relocation package is NOT available for this position.
Responsibilities:- Maintains and enters all sales order information in the Company computer system and develops, compiles, and maintains data on customer related issues in PC software
- Selects the product and processes the necessary paperwork to initiate daily shipments based on the customers requested delivery requests
- Coordinates customer expedites including quoting the freight charges, logging the expedite for approval, communicating the delivery details internally and externally, and monitoring until closure.
- Provides customers with requested information through both oral and written communication
- Expedites all intra-company functions to assure timely shipment of product. Escalates issues as needed.
- Coordinates customer expedites including quoting the freight charges, logging the expedite for approval, communicating the delivery details internally and externally, and monitoring until closure
- Assists in the development of production schedules for specific product lines
- Monitors customer web sites during prescribed windows of time to identify changes in customer requirements. Modifies internal computer system to reflect these changes.
- Processes and distributes daily production reports to management and supervisory personnel
- Records distribution center complaints and follows ups to assure corrective action is implemented including Return Material Authorizations
- Prepares a variety of weekly or month-end reports for management review
- Supports the Materials Department personnel in data collection, analysis, expediting, and reporting as required
- Assists with annual physical inventory
- Supports and participates in the Company’s management and quality systems, continuous improvement efforts, environmental policies, etc.
- Performs other duties as required or assigned
- Associate's or 2-Year Degree in related field
- 2-4 years Account Support / Customer Service experience
- Automotive Industry experience preferred
- Organized, analytical thinking is a must
- Strong PC skills with proficiency in Microsoft Office required
- Excellent written and oral communication skills, pleasant telephone etiquette and interpersonal skills
- Some Travel expected up to 10%
Nidec Corporation has established itself as an international conglomerate that handles “everything that spins and moves.” After starting with only four employees, Nidec has grown to include more than 140,000 workers across the globe. The company has been recognized in various publications, including Businessweek and Forbes, for its innovations in the motor industry.
The company currently boasts the most significant global market share for small precision motors. Exponential growth through mergers and acquisitions over the past few decades means that Nidec now manufactures motors that run the spectrum from those original tiny motors to much larger motors powering heavy commercial and industrial equipment.
Nidec motors can be found in products that range from cell phones, computers and home appliances to industrial and mining equipment – and everything in between. The company has more than 300 subsidiary companies spanning the globe. This global reach uniquely positions us to supply high-quality products that contribute to the betterment of society worldwide.
Historical Timeline of Nidec’s Commercial and Industrial Motors Brands
1908: The U.S. MOTORS® brand begins as part of U.S. Electrical Manufacturing Company.
1980: Nidec SR Drives Ltd is founded, stemming from fundamental research work conducted at two leading universities in the United Kingdom.
1999: Nidec SR Drives Manufacturing Ltd is established to meet rapidly increasing demand for industrial products.
2010: Nidec Corporation acquires the motors and controls business of Emerson Electric Company – including the U.S. MOTORS brand – forming Nidec Motor Corporation. Nidec also acquires the HURST® brand. Both acquisitions assist the company in responding to a wide variety of customer needs for small to large motors as it continues to seek further growth.
2012: Nidec Corporation acquires the MERKLE-KORFF® brand as part of its acquisition of Kinetik Group Inc.
2017: Nidec Corporation acquires the LEROY-SOMER™, CONTROL TECHNIQUES™ and KATO ENGINEERING™ brands, broadening its motor offering and product lineup to include variable speed drive and a complete range of generators and extending its global presence.
Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.
