Customer service representative in Naples Florida - Judu Inc DBA Great Florida Insurance

Great Florida Insurance, a reputable insurance agency known for its strong customer focus and unwavering commitment to excellence. Located in sunny Naples, Florida, our office is a hub of energy and positivity, where every team member is valued and supported.

As an Insurance Customer Service Representative, you will be at the forefront of our service delivery, ensuring every client interaction is positive, informative, and efficient. Your role will involve handling inquiries, processing policy changes, and providing personalized assistance to our policyholders. At Great Florida Insurance, we believe in building lasting relationships with our clients and exceeding their expectations at every touchpoint.

If you are passionate about customer service, eager to learn and grow in the insurance industry, and thrive in a face-to-face work environment that fosters teamwork and success, we invite you to be a part of our vibrant Naples team. Apply now and embark on a rewarding career journey with Great Florida Insurance!

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Responsibilities

Client Assistance: Provide prompt and courteous service to clients, addressing their insurance inquiries and assisting with policy-related needs.

Inquiry Handling: Handle incoming calls and emails professionally, resolving client concerns and providing accurate information.

Policy Support: Assist clients with policy changes, renewals, and claims processing to ensure their needs are met efficiently.

Account Management: Maintain client records and documentation accurately, updating information as needed for optimal service.

Customer Relationship: Build and strengthen relationships with clients, ensuring their satisfaction and trust in Great Florida Insurance.

Bi-lingual Spanish-English

Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.

Detail-Oriented: Strong attention to detail and accuracy in handling customer information and requests.

Organization: Ability to manage multiple tasks efficiently and prioritize work effectively.

Computer Proficiency: Familiarity with Microsoft Office and basic computer software applications.

Location: Must be based in or willing to relocate to Naples, Florida for on-site work.