Customer Service Representative - Primary Location

Join a team that cares about our customers and you! Phillip Kerber-Farmers Insurance Agency in Independence, Ohio, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Generating insurance quotes.

Provide exceptional customer service and support.

Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Work independently and as part of a team.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Confident, self-starter who works well independently.

Professional phone etiquette.

Career minded vision.

A Property & Casualty insurance license is required.