Customer Service Representative/Inside Sales - FurstStaffing

This Customer Service position is responsible for processing customers' orders. Receive, investigate and respond to all customer inquiries regarding shipments, invoicing discrepancies, products and complaints.

Customer Service Duties & Responsibilities:
-Communicate with inter-company personnel and customers via phone or other means of technology concerning orders, returns, shipments and products.
-Receive and enter customer orders according to established departments policies and procedures ensuring accuracy and timelines.
-Support the achievement of quality performance consistent with customer expectation, company standards and regulatory requirements.
-Prepare customer reports as needed.
-Maintain customers account file maintenance.
-Verify orders with customers to ensure accuracy.
-Handle difficult and unsatisfied customers in a professional manner.
-Communicate with plant personnel to ensure customer satisfaction.
-Focused selling of new and continual products.
-Building relationships with outside sales team and ensure optimal customer satisfaction.
-Perform other duties as assigned.

Customer Service Skills & Requirements:
-Must have minimally two years customer service experience.
-Excellent interpersonal and communication skills (oral and written)
-Must possess excellent telephone etiquette
-Must have proficient skills with Microsoft Office Software applications.
-Must have excellent data entry skills.
-Must be willing to work flexible hours.
-Must be able to verbally communicate, understand and write in the English Language

Customer Service work hours-1st shift, 8am-4:30pm Monday-Friday, some weekends as needed
Customer Service starting wage is $16.48-17.10-Depending on experience

If you are passionate about providing exceptional customer service, then apply directly to this job posting today! Or contact Sandra for more details 815-745-7100
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