Customer Service Representative - Marquee Staffing

POSITION PURPOSE   
The Customer Service Representative is responsible for providing excellent customer service, timely and accurate processing of customers’ consumable purchase orders and maintaining strong professional relationships. Assists customers with new orders, advises of status of orders in process, and furnishes information on new products. Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. Completes related records, reports, and documentation. Performs miscellaneous clerical duties as required.

ESSENTIAL FUNCTIONS AND MAIN DUTIES 

• Assumes responsibility for the accurate entry of customer orders
• Assumes responsibility for effectively performing miscellaneous customer service functions
• Assumes responsibility for establishing and maintaining professional working relations with customers
• Provides superior customer service by resolving questions, requests, and problems promptly and courteously
• Keeps customers informed of Company policies, procedures, and status of their orders and
• accounts
• Assists and supports company personnel as needed
• Keeps management informed of area activities and of any significant problems
• Adhere to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

QUALIFICATIONS

Education / Certification / Experience required:     

• Bachelor’s degree in business or related discipline; relevant education and experience accepted in lieu of degree
• 1+ years of experience in customer service and order entry
• SAP Experience Preferred

Competencies Required:  

• Excellent communications and public relations skills
• Display attention to detail
• Display strong project management skills
• Good interpersonal and public relations skills
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
• Able to work effectively both independently and in a collaborative team environment

WORKING CONDITIONS

SCHEDULE:     The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager.  Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.     
PHYSICAL:       Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.