Customer Service Representative at Park Computer Systems, Inc
Irvine, CA 92713
About the Job
Title: Customer Service Representative
Rate: $20/hr. on W2.
Location: Irvine, CA
Description:
Customer Support:
- Respond promptly to customer inquiries via phone, email, and in-person.
- Provide clear and accurate information regarding products and services.
Remakes and Repairs:
- Process and manage remake requests, ensuring timely communication with customers.
- Generate and track repair orders for faulty products, coordinating with relevant departments.
Warranty Service Management:
- Handle warranty service tickets, assessing eligibility and processing claims.
- Communicate with customers about warranty terms and service options.
Communication:
- Maintain effective communication with customers through voicemail and follow-up calls.
- Document customer interactions accurately in the system.
Shipping and Labels:
- Generate shipping labels for returns and repairs, ensuring accuracy and timeliness.
- Coordinate with shipping departments to manage outgoing and incoming products.
Walk-In Appointments:
- Schedule and manage walk-in appointments, providing customers with a welcoming experience.
- Assist in troubleshooting and resolving customer issues during visits.
Administrative Tasks:
- Maintain organized records of customer interactions, service tickets, and orders.
- Collaborate with team members to streamline processes and improve service efficiency.
Additional Responsibilities:
- Stay informed about product knowledge and company policies.
- Assist with training new team members as needed.
Skills:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Previous experience in customer service or a related field preferred.
- Strong communication and interpersonal skills.
- Proficiency in using customer service software and MS Office applications.
- Ability to manage multiple tasks and prioritize effectively.
- Problem-solving skills and a customer-oriented mindset.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for growth and professional development.
- A supportive and friendly work environment.
Education:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
Skills and Experience:
- CUSTOMER SERVICE REPRESENTATIVE
- CUSTOMER SERVICE
- WARRANTY
- PROBLEM-SOLVING
- MS OFFICE
Additional Skills:
- CUSTOMER SUPPORT
- RETAIL SALES
- MICROSOFT OFFICE
- SHIPPING
- ADMINISTRATIVE TASKS
- CUSTOMER SERVICE ORIENTED
- PROCESSING CLAIMS
- CUSTOMER INQUIRIES
