Customer Service Representative - PEAK Technical Services Inc.

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers through various communication channels, ensuring a positive experience and resolving inquiries efficiently. Responsibilities include managing remakes, handling phone calls, addressing warranty service tickets, and more.

Key Responsibilities

• Customer Support:
  • Respond promptly to customer inquiries via phone, email, and in-person.
  • Provide clear and accurate information regarding products and services.
• Remakes and Repairs:
  • Process and manage remake requests, ensuring timely communication with customers.
  • Generate and track repair orders for faulty products, coordinating with relevant departments.
• Warranty Service Management:
  • Handle warranty service tickets, assessing eligibility and processing claims.
  • Communicate with customers about warranty terms and service options.
• Communication:
  • Maintain effective communication with customers through voicemail and follow-up calls.
  • Document customer interactions accurately in the system.
• Shipping and Labels:
  • Generate shipping labels for returns and repairs, ensuring accuracy and timeliness.
  • Coordinate with shipping departments to manage outgoing and incoming products.
• Walk-In Appointments:
  • Schedule and manage walk-in appointments, providing customers with a welcoming experience.
  • Assist in troubleshooting and resolving customer issues during visits.
• Administrative Tasks:
  • Maintain organized records of customer interactions, service tickets, and orders.
  • Collaborate with team members to streamline processes and improve service efficiency.
• Additional Responsibilities:
  • Stay informed about product knowledge and company policies.
  • Assist with training new team members as needed.

Qualifications

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Previous experience in customer service or a related field preferred.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software and MS Office applications.
• Ability to manage multiple tasks and prioritize effectively.
• Problem-solving skills and a customer-oriented mindset.

Benefits

PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Candidate Privacy

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/