Customer Service Representative - Junior (1-2 Years) at TEKsystems

Description:

Job Description

What you’ll do: The Client Services Administrator (CSA) is a member of a team of CSAs which, together, support a specific group of client relationships by ensuring all service levels are met on a daily basis. Key functions of the CSA include but are not limited to

• Answer general client services hotline calls, respond to emails.

• Responsible for sending internal reports to clients

• Assist with the Account Closing process and following up after plans have left

• Research and respond to client issues and inquiries related to password resets, SRC access, and various other areas of product knowledge and support

• Meet established service level standards.

• Manage multiple tasks effectively by balancing high productivity with excellent service quality

• Responsible for presenting a professional image in all communications.

• Collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues

• Assist Client Service Managers with projects as assigned Buyer Organization:

Customer services/communications

What are the metrics they’ll be measured on?

How close they adhere to their schedule – 2 x 15 min breaks and 2 x 30 min breaks- must meet 85% adherence

After the call work - time should be 15% or less

What type of inquiries do they get?

General about ira accounts, calling in to service it- take out distributions, ask for a check or move funds from ira to brokerage, this person will process, Questions about tax forms, How to make a contribution

Experience Level:

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.