Customer Service Representative-Lead (ULH) - UofL Health

Must demonstrate extensive knowledge of the switchboard operators functions and PBX system and equipment Computer efficient; Experience in Microsoft Word and Excel; Types 25 wpm; Understands functions of Office 365 email system, SMS for patient information and Simplex computer system for fire alarms; Operates computerized equipment; Answers and routes calls in a polite, but efficient manner; Represents the University of Louisville Hospital to its external and internal customers in a positive and professional manner; Excellent organizational, written, verbal and customer service skills; Must place patient care in the highest regard and be courteous at all times; Must be detail oriented and accurate; Responsible with confidential information; Understanding of Medical Terminology; Ability to use good judgement in solving departmental issues; Ability to operate TDD hearing impaired phone and Language Line for language translation; Responds to emergency alarms; Must be alert and able to distinguish all alarms, rings and sounds for all equipment in area; Must have adequate hearing, vocal enunciation, articulation skills and hand/eye coordination; Ability to function with critical tasks requiring a great deal of concentration and high levels of stress; pages physicians and other medical staff; Conducts overhead pages for reasons critical to patient care; Maintains and updates on-call schedules on a daily basis. Demonstrates commitment to the hospitals philosophy, goals and objectives. Ability to lead a team of individuals to achieve stats and goals assigned. Coach staff in areas of needed improvement and train new hires assist Supervisor in departmental improvements and other duties as assigned.

Education & Training:  High school graduate or GED required.

Experience:  Two to Four years of customer service experience.  Two to Four years of switchboard operator experience in a hospital setting.  Bilingual is a plus.

License & Certification:  None