Customer Service Representative - TEKsystems

Description:

TEKsystems is partnered with a leading provider of diagnostic information services seeking Customer Service Representatives to join their team in Lenexa, KS! The Customer Service Representative answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

What You Will Do:

Supports assigned client group(s) performing routine complexity health related customer excellence activities.

Typically makes routine outbound, health related customer calls following set scripts, procedures.

Maintains complete customer/patient confidentiality for all health, personal and other customer information.

Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.

Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.

Supports all client group(s) based on business needs.

Skills:

Call center, typing, Customer service

Top Skills Details:

Call center,typing

Additional Skills & Qualifications:

Call center experience (required)

Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers

Proficiency in basic computer skills (Word, Excel, Outlook)

Ability to multi-task and work in a fast-paced environment

Strong organizational skills

Ability to analyze and solve problems.

Good listening skills

Ability to maintain professional and tactful manner in stressful situations

Ability to deal with client information in a confidential manner

Proper telephone etiquette to handle customer inquiries

Basic knowledge of operating office equipment

Understand the importance of Quality Service and how it is measured

Experience Level:

Entry Level

Benefits:

Eligibility

requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms.  If eligible, the benefits

available for this temporary role may include the following: 

o   Medical, dental & vision 

o   Critical Illness, Accident, and Hospital 

o   401(k) Retirement Plan – Pre-tax and Roth post-tax

contributions available 

o   Life Insurance (Voluntary Life & AD&D for the

employee and dependents) 

o   Short and long-term disability 

o   Health Spending Account (HSA) 

o   Transportation benefits 

o   Employee Assistance Program 

o   Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.