Customer Service Representative at 804 Technology
Lincoln, RI 02865
About the Job
804 Technology is looking for a on-site Customer Service Representative, or CSR with our client in Lincoln, RI. The CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that customer's accounts might face with accuracy and efficiency. They will ensure that jobs are completed on time and in accordance with standards of performance. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Customer Service Responsibilities list:
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Salary
21 - 25 /hour
