Customer Service Representative - Live Chat FULLY REMOTE - ObjectWin Technology
Denver, CO
About the Job
As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.
Specific duties include:
" Preparing account changes
" Troubleshooting and resolving customer issues
" Identifying and acting upon potential new sales opportunities
" Assisting with customer retention
" Working with other departments to ensure timely resolution of customer issues
" Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines
Specific qualifications include:
" High School Diploma or Equivalent
" 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
" Ability to work well in a fast paced environment
" Excellent telephone skills
" Strong troubleshooting abilities
" Solid negotiating skills
" Computer proficient
" Must be flexible for weekday and weekend shifts
Specific duties include:
" Preparing account changes
" Troubleshooting and resolving customer issues
" Identifying and acting upon potential new sales opportunities
" Assisting with customer retention
" Working with other departments to ensure timely resolution of customer issues
" Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines
Specific qualifications include:
" High School Diploma or Equivalent
" 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
" Ability to work well in a fast paced environment
" Excellent telephone skills
" Strong troubleshooting abilities
" Solid negotiating skills
" Computer proficient
" Must be flexible for weekday and weekend shifts
Source : ObjectWin Technology
