Customer Service Representative - General Fasteners Company

General Fasteners Company located in Livonia, MI is looking to hire a full-time Order Management Specialist- Customer Service Representative. Are you a customer service rockstar who is ready to have your evenings and weekends free? Do you want the flexibility to both work from home and from the office? Would you like to join a stable and growing local company where there is potential for career growth? If so, please read on!

This Order Management Specialist- Customer Service position earns a competitive starting wage, and we also offer great benefits and perks, such as 10 paid holidays including Black Friday, Christmas Eve and New Years Eve, generous paid time off (PTO), a 401(k) option, flexible spending accounts (FSAs), life insurance, flexible work from home opportunities, a down-to-earth casual environment, and a positive team-oriented culture. Our full-time (30+ hours per week) employees also have access to medical, dental, vision, and other insurance options.

ABOUT GENERAL FASTENERS COMPANY

Founded in 1952, General Fasteners Company is a full-service distributor of Fasteners and Assembly Components. We excel at providing great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions for our valued customers. Our company culture plays a large part in our success. With eleven locations in North America, General Fasteners Company continues to provide these services to numerous companies throughout North America.

General Fasteners Company continues to find new and innovative ways to service our customers as we carry on the traditional values on which our company was founded. After 70 years, we continue to be a privately held Michigan corporation dedicated to helping our customers reach their strategic goals through inventory solutions.

We believe that happy, talented employees add value to our company. We do our best to hire friendly, down-to-earth people who make good team members. We also promote a healthy work-life balance and personal development.

A DAY IN THE LIFE OF AN ORDER MANAGEMENT SPECIALIST

As an Order Management Specialist, you are supporting both the Account Managers at General Fasteners and our customers some of the tasks will include coordination of orders, process and submit customer quotes and investigating and resolving customer concerns. You will answer the phone and respond to emails. Whether answering simple questions or solving complex problems, you are patient and friendly. You always put yourself in the customer's shoes and listen carefully to their needs. The key to your success is that you never give up or leave anyone hanging. You are all about following through and following up. Most of our customers are appreciative of our exceptional customer service, but occasionally one of them is frustrated. You do not take it personally, and your professionalism and kindness usually turn things around.

QUALIFICATIONS FOR A ORDER MANAGEMENT SPECIALIST

• 2 years of customer service experience
• Experience in the fastener, distribution or manufacturing industries is helpful
• Exceptional customer service and phone skills

We will train the right person in the technical aspects of our business. Do you have excellent communication skills, both written and verbal? Are you comfortable talking on the phone? Do you enjoy building relationships with people? Are you team-oriented? Do you have creative problem-solving skills? If so, you might just be perfect for this Order Management Specialist position!

WORK SCHEDULE

This position requires working Monday - Friday during typical business hours when the business clients that you support are also working.

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this customer service job, please fill out our initial mobile-friendly application. We look forward to meeting you!