Customer Service Representative - United Air Temp
Lorton, VA 22079
About the Job
Customer Service Representative
Are you a highly skilled and motivated individual who thrives in a dynamic and fast-paced environment? Do you enjoy providing exceptional customer service and solving problems? If so, we have an immediate opening for a Customer Service Representative at United Air Temp!
United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United States, seeks a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be crucial in ensuring our customers receive outstanding service and have their HVAC and plumbing systems maintained and serviced regularly. Your excellent communication skills and attention to detail will be vital in managing customer relationships and scheduling appointments.
Starting at $18-$20/hr + Bonuses
Why work with us?
- Competitive hourly pay
- Comprehensive benefits package, including medical, dental, and vision insurance
- Matching 401k retirement savings plan
- Paid time off (vacation, sick, and personal leave combined)
- A fun and safe work environment that values talent and promotes career growth
Job Responsibilities:
- Receiving inbound calls primarily from the COD/Marketing queue.
- Assist with calls in other queues as needed.
- Will respond to all requests for services, repair calls, and Podium inquiries.
- Build and maintain long-term relationships with customers
- Solve scheduling conflicts between customers and technicians
Requirements:
- Experience in customer service or sales
- Excellent verbal communication skills
- Attention to detail and problem-solving abilities
- Comfortable working in an office environment full-time
If you are a motivated and enthusiastic individual looking to launch a career as a Customer Service Representative, apply now and join the United Air Temp team!
From a small local business to a regional firm serving multiple communities throughout the southeast, United Air Temp has over fifty branch locations and over 400 technicians and support staff. Today, our growth is limited only by our imagination as we strive to prove ourselves as a true leader in the home comfort industry.
Integrity, professionalism, and social responsibility are the ethics United Air Temp’s history is based on, and they continue to drive our mission today in providing exceptional customer experiences.
United Air Temp is firmly committed to its core business ethics:
Honesty
Integrity
Loyalty
Fairness
Respect
Socially, we’re committed to protecting the health and safety of the communities we serve. For our customers, this means delivering HVAC, electrical, and plumbing services that exceed expectations. For our employees, it means being treated fairly and provided with the education, development, and support needed to uphold our high-performance standards.
Our Mission Statement
Treat others the way you want to be treated. At United Air Temp, this translates into seeking and hiring the best—people who understand that the customer comes first. Provide our customers with outstanding service by constantly reinventing competitive advantages and maintaining consistent standards of excellence.
HVAC, Electrical, and Plumbing Services
From preventative maintenance to guaranteed repairs, United Air Temp is ready to perform when you need home comfort services, including:
Plumbing repairs and replacements
Air conditioning installations and repairs
Heating systems, including furnaces and boilers,
Maintenance programs for AC, heating, and plumbing systems
Geothermal heat pump installation
Indoor air quality
Main water line replacement
Drain cleaning
Hot water tank replacement
The United Air Temp Difference
You receive outstanding service when choosing award-winning United Air Temp as your HVAC, electrical, and plumbing provider.
We Offer:
Convenient 2-hour windows for routine repair and maintenance services
24/7 emergency service
Continuous updates on service techniques and technologies
Reports on all work performed
A 90-year+ tradition of customer care and service excellence
