Customer Service Representative - MDA Consultants

Overview:

A Customer Service Representative is a vital role within our organization, serving as the primary point of contact for our customers. This position requires exceptional communication and problem-solving skills to address customer inquiries, troubleshoot issues, and ensure a positive customer experience. The Customer Service Representative plays a key role in maintaining customer satisfaction and loyalty, contributing to the overall success of the business.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner

Resolve customer complaints and issues in a calm and tactful manner

Provide product and service information to customers

Process orders, returns, and exchanges

Assist customers with account management and billing inquiries

Collaborate with other departments to expedite and resolve customer issues

Document customer interactions and transactions

Identify and escalate priority issues to the appropriate channels

Stay current on product knowledge and company policies

Meet or exceed customer service performance goals

Required Qualifications:

High school diploma or equivalent

Prior customer service or call center experience

Strong verbal and written communication skills

Excellent problem-solving abilities

Ability to multi-task and prioritize in a fast-paced environment

Customer-focused with a strong orientation towards delivering exceptional service

Ability to remain calm and professional under pressure

Proficiency in using CRM systems and other customer service technologies

Strong organizational and time management skills

Adaptability and flexibility in handling various customer situations

Conflict resolution and de-escalation skills

Empathetic and patient demeanor

Ability to work effectively in a team environment

Willingness to work flexible hours, including weekends and holidays

Basic computer skills and familiarity with MS Office applications