Customer Service Representative at TEKsystems

Description:

TEKsystems is in need of an experienced customer service representative for one of our clients based out of Louisville, KY.

Candidates for this class will train on first shift (8:45-5 for 2 weeks) and then move to 2nd shift (11:30-8pm M-F) Contractors can not miss any time off during the first 2 weeks or will most likely be termed.

The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product

information, and promoting programs to tax professionals and their clients.

Essential Job Functions:

• Excellent communications skills

• Ability to quickly navigate through system applications to obtain and provide accurate account

information

• Answer all incoming calls in 30 seconds or less

• Answer 50 or more inbound calls daily

• Perform outbound call campaigns to existing customers

• Complete customer request forms

• Document each incoming and outbound call for trend analysis

• Manage multiple customer interactions while maintaining accuracy

• Work well in busy environment

• Maintain overall call volume and service levels at 90% or above

• Maintain a monthly Quality Call Monitor average of 90% or above

• Perform other duties as assigned

Job Qualifications:

• High school diploma or GED is required

• Proven experience in a call center environment

• Experience in a financial or banking environment is preferred

• Computer and data entry skills required

• Proficient verbal and written skills required

• Proficiency in Excel spreadsheets a plus

• Prior experience using chat or email as customer response channel a plus

• Bilingual is desired

Top Skills Details:

Customer Service, Customer Support, Call Center

Additional Skills & Qualifications:

2 years of customer service experience (Call center preferred)

Administrative experience (Chat box/ email correspondence)

Experience Level:

Entry Level

Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.