Customer Service Representative - Tom Drexler Plumbing

Join Our Team as a Customer Service Superstar!

Tom Drexler Plumbing, Air & Electric is on the hunt for a top-quality, enthusiastic individual with stellar communication and customer service skills to join our dynamic team in Louisville, KY!

About Us

At Tom Drexler Plumbing, Air & Electric, we offer amazing career opportunities for plumbers, HVAC pros, electricians, customer service reps, dispatchers, and more! For over 30 years, we’ve built a reputation for quality service and honest business practices. We believe in hiring top-notch candidates looking for long-term careers.

Your Role as a Customer Service Representative

As a Customer Service Representative, you’ll be the friendly voice our customers rely on to resolve their issues and coordinate service appointments with our skilled technicians.

Essential Job Functions

• Take inbound service calls from customers needing assistance with their residential plumbing, HVAC, and electrical systems.
• Assign calls to the appropriate location.
• Provide professional and timely service arrival time frames to customers.
• Relay accurate information to technicians, ensuring top-notch customer experiences.
• Respond to customer requests, resolve issues, and promote our brand.
• Perform other duties as assigned.

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused mindset, providing exceptional service.
• Excellent organizational skills with keen attention to detail.
• Ability to build and maintain strong relationships by promoting a team atmosphere.
• Professional phone presence.
• Computer literate.
• Strong work ethic and ambition to be successful.
• High level of professionalism to establish customer rapport and encourage loyalty.

Experience/Education

• Previous call center experience is preferred but not required.

Compensation

• $16 - $18 per hour

Benefits

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) with company matching
• Short-Term and Long-Term Disability
• Company Paid Life Insurance
• PTO
• Paid Holidays
• Employee Discounts

Disclaimer: The above job description is not intended to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Ready to make a difference and grow your career with us? Apply today!