Customer Service Representative - Lakefield Veterinary Group

The Customer Service Representatives (CSR)are the first point of contact at SFVC and should be friendly, resourceful, and organized. These individuals work under the supervision of the Hospital Administratorand must communicate effectively with team members as well as clients and other pet professionals.

The ideal candidate has both customer service and administrative experience, possesses good leadership qualities, and is a problem-solver. Veterinary experience is preferred, but not required. Some experience in the pet-care industry is desired. We are willing to train the right person!

What makes Sondel Family Veterinary Clinic different?

• We are the primary referral center for reproductive services in the area. This gives our staff the opportunity to work with many unique breeds that are uncommon in other clinics, and see many puppies!
• SFVC is a family-centered business, and we value and support a healthy work-life balance.
• Generous pay and benefits.
• No late nights and no weekends.

Responsibilities:

• Greeting & welcoming clients.
• Answering incoming phone calls.
• Place outgoing phone calls.
• Triage phone calls to other teammembers and/or leave a message for a doctor, CVT (Certified Veterinary Technician), or manager.
• Follow established written protocols.
• Schedule appointments.
• Manage the receptionist email including sending, receiving, and accurately enteringmedical records.
• Obtain & process payments.
• Account for closing the books at the end of the day including counting the cash drawer.
• Sell over-the-counter merchandise. Learn knowledge of products.
• Light cleaning duties of the lobby area.
• Attending monthly staff meetings.
• Perform other duties as assigned by Manager.

Requirements:

• High school diploma or equivalent (required).
• Customer service experience (required).
• Basic computer skills (required - being comfortable navigating computers and learning new software is necessary for this position).
• Experience working in a veterinary or pet-care setting (preferred).
• Experience working in an office environment (preferred).

We are currently looking to fill a full-time positionat our WEST clinic (1848 Waldorf Blvd). Full-time employees are eligible for benefits after successful completion of a 90-day probation period.Benefits offered to full-time employees at SFVC include health,dental, vision, and life,insurance, 401k, paid-time-off and holiday pay, as well as an annual uniform allowance.

Pay for this position starts at $16.00 per hour; starting pay isbased on experience & level of education. There is room for growth and advancement with the company.

Please apply by submitting a cover letter & resume.