Customer Service Representative - Bradbury Brothers

Bradbury Brothers is looking for a fast moving CSR to support our awesome customers.

Required Qualifications:

· One year experience and/or training in customer service

· Knowledge of our industry is not required but recommended

· High School Diploma

· Detail oriented/Organized

· Computer skills

Job Duties:

· Answer incoming phone calls/route to appropriate team members

· Master use of Service Titan

· Book service calls to keep techs in front of 3-4 customers daily

· Book sales calls to keep comfort advisors in front of 2-3 customers daily

· Make outgoing calls to unscheduled club customers and non-club customers to fill schedules as needed

· Maintain 85%+ conversion ratio

· Always mention our club membership

· If a customer is upset, always use the ACT (acknowledge, concern, task) procedure and notify the specific team leader of the problem

· Assist dispatchers in un-scheduling and re-scheduling calls as needed Confirm appointments through texts and calls

· Confirm the following week's pre-scheduled appointments

· Back Up Dispatch Training

Location:

Magnolia, Texas (Northwest Houston)

Bradbury Brothers – Cooling, Plumbing, & Electrical is a family-owned and operated company based in The Woodlands, TX. Our family has been serving the air conditioning, heating and plumbing needs of our customers for over 30 years.
We strive to provide the “Ultimate Service Experience” and have received “1st Place – Best of The Woodlands” 12 years in a row and “Lone Star College Small Business of the Year” awards.

Salary

$13 - $16 per hour

Benefits

Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k), 401(k) matching, Referral program, Employee discount, Paid training

Job Type

Full time, Part time

Schedule

Monday to Friday