Customer Service Representative at TTEC

Unleash Your Customer Service Potential at TTEC.

Do you have a passion for providing exceptional customer experiences? We're seeking a dedicated, full-time, Customer Service Representative to join our team at our office in Malta, NY.

As a Customer Service Representative, you'll:

• Provide clear and helpful answers to customer inquiries.
• Research and resolve customer issues efficiently.
• Build positive relationships with customers through your friendly and professional demeanor.

What we offer:

• Hourly pay of $18.92 per hours plus performance bonus opportunities  
• Healthy benefits package based on your position that could include paid time off, tuition reimbursement, health and wellness incentives
• Opportunities for career growth and development
• A supportive and inclusive work environment

Ideal candidates will possess:

• 1+ year of customer service experience  
• Strong communication and problem-solving skills
• The ability to learn and understand complex products or services while speaking with customers on the phone and working on a computer with multiple programs
• High school diploma or equivalent

A Bit More About Your Role:

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC:

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Join our team and discover why TTEC is a great place to work!  Apply today and start the interview process to learn more about this opportunity.