Customer Service Representative - 84 Lumber Company

84 Component Coordinator is responsible for assisting with all administrative and customer service related duties within the plant including office organization, invoicing, sales support, product delivery, and general customer service. Specific Functions are:

Reconcile the cost on the customer purchase order with the 84 Components selling price. Before proceeding with the order, resolve any discrepancies

Orders are to be entered into the schedule keeping the allotted man-hours and shipping capabilities

Verify ship dates 3 days before delivery

Quote follow-up and tracking

Order delivery permits

Order confirmation sheets are to be sent on quantity, dollars, and delivery date

Order change authorization to be signed by the customer prior to implementing associated change to product

Review the schedule for complete information daily and receive information by required times or inform customers of delivery date changes

Approvals are to be received from the customer prior to the required time according to the P&P manual

Support sales staff by supplying quote information

File cabinets, bin systems and work area are to be maintained in a neat and orderly fashion

Build and hold orders are to be followed up on in a timely basis.

Customer interaction via telephone and e-mail (schedule, quote follow up, service)

Computer input of quotes and orders while maximizing schedule

Invoicing of shipped order and appropriate billing of each customer

Administrative duties to assist in business operations (filing, phones, mailings, new hire processing)

Duties as assigned to create efficiencies within Sales, Design and Production groups.

Word Processing Software

Spreadsheet Software

Internet Software

Ability to read and comprehend documents (i.e. policy and procedure manuals); write routine reports and correspondence; speak/present in front of a small group.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; deal with problems involving several concrete variables in standardized situations.