Customer Service Representative - Grassroots Talent Solutions

Job Title: Customer Service Representative

Location: Mansfield, OH

Job Description:

Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community?

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our office team. Oh, and did we mention no nights or weekends!

We’ll also give you the ongoing training that you’ll need. You don’t even have to know how to fix appliances!

Requirements:

• High school diploma or equivalent
• Good telephone communication skills
• Basic computer and data entry skills
• Previous office experience is a plus!

Overall Responsibilities:

As Customer Service Representative, you are the key component in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances.

Primary responsibilities:

• Answer incoming calls and empathize with the customer.
• Respond to customer emails and chats.
• Schedule in-home service appointments with one of our trained Appliance Repair Technicians.
• Effectively communicate with the customer to ensure they understand the appointment time and services needed.
• Order and receive parts to ensure efficient use of company materials.
• Enter data into the company software
• Other tasks as needed

Key Competencies:

• Exceptional Customer Service: In this role, you are the voice of the company. You get to demonstrate your ability to deliver a great customer experience, showing empathy toward the customer. You are there to schedule repair appointments so they can get back to running an efficient household.
• Problem Solving: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets scheduled and fixed correctly, the first time.
• Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and able to excel in a fast-paced office environment.
• Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.
• Pride in the Details: If you value attention to detail in completing customer information and reports, you’ll fit right in.

What we have to offer:

• Opportunities for growth and advancement within the company.
• No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked.
• Benefits: Health benefits are offered after 90 days of employment.
• PTO: paid time off of up to 2 weeks per year
• Fun Team Environment: We stand by our culture and build our team with people that love what they do.
• $17-23 per hour depending on skills

If you enjoy taking care of the customer, are awesome at problem solving, and want to work in an office environment, a career at with us as Customer Service Representative could be your future!

Apply today!