Customer Service Representative at Express Employment Professionals

Maumee, OH

Monday-Friday 8A-5P

$18-$20 per hour

**MUST HAVE 2-3 YEARS OF CUSTOMER SERVICE EXPERIENCE, LONGEVITY WITH WORK HISTORY!

DUTIES AND RESPONSIBILITIES

• Take customer orders either directly from customers or sales representatives.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Process billing.
• Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
• Maintain customer files.
• Process new items. 
• Process purchase orders.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Email/Fax confirmations to customers
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed.  Analyze monthly usages and re-stocking per customer
• Complies with company policies and procedures.
• Additional duties as assigned by management.

#TOH