Customer Service Representative at Lamb & Associates Packaging Inc.

POSITION SUMMARY:

Lamb and Associates Packaging Inc. is a premier corrugated packaging manufacturer, with a focus on quality, service, and on-time delivery. We are currently seeking a Customer Account Service Representative who maintains the skills to effectively process customer orders, maintain high levels of communication with customers, field sales representatives, and production; with high attention to detail, and to perform all duties utilizing industry standard software and systems. Experience in the corrugated packaging industry is preferred.

RESPONSIBILITIES:

· Maintain a high level of verbal and written communication with customers and co-workers by phone, email, and fax

· Respond promptly to customer inquiries

· Handle and resolve customer complaints

· Obtain and manage all documentation and relevant information regarding customer accounts

· Process orders, create estimates, and manage customer raw material orders

· Direct requests and unresolved issues to the designated resource

· Manage key customer accounts and in-house inventory levels

· Prepare formal customer quotes

· Generate master specifications required for production prior to order processing

· Track production orders as required in order to effectively allow for on-time deliveries

· Take initiative to alleviate and prevent problems

· Learn and maintain fluency with Amtech and Esko Web Center software systems

· Work hand in hand with sales staff in order to provide a high level of customer support

· The employee may be asked to perform other duties as required by business needs

SKILLS AND QUALIFICATIONS:

· Strong attention to detail and outstanding organizational skills are necessary.

· Must be proficient in communicating with all levels of employees and be willing to go the extra mile for customers and account executives.

· Corrugated packaging experience is preferred.

· Must have the ability to prepare and maintain complex records and files.

· Must possess above average math skills with the ability to calculate figures and amounts such as discounts, costs, commissions, proportions, and volumes.

· A strong understanding of basic measurements with the ability to read a tape measure and convert decimals to fractions is required.

· Advanced computer skills including Word and Excel with experience in Encore and Esko Web-Center preferred.

· Must be able to clearly facilitate communication between customers, sales representatives, and production personnel.

· Excellent verbal and written communication skills are mandatory.

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