Customer Service Representative at Manpower

Our client, a leading healthcare provider, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Government Programs/Medicare Advantage customer service team supporting new plan members. The ideal candidate will have a high comfort level with receiving/making calls, previous experience in contact/call center, customer service, health insurance, Medicare Advantage, and/or medical office, phenomenal verbal and written communication, digital literacy, problem-solving and basic math skills, and the ability to work onsite at our Meridian Idaho campus.

Job Title: Customer Service Representative

Location: Meridian, ID

Pay Range: $18.50/hour

What's the Job?

• Answer inbound phone calls from new Medicare Advantage plan members responding to an automated “welcome message”
• Make outbound welcome calls to plan members
• Represent our client, share available tools and resources, and if needed will coordinate a follow-up call with an experienced team member to further review plan questions
• Document notes and update member information
• Maintain performance guidelines and adhere to scheduling to provide excellent service levels

What's Needed?

• Ability to work onsite at our Meridian Idaho campus
• Ability to attend 10-day, paid training class Monday-Friday, from 8:00am-5:00pm. After training, work schedule hours will fall within Monday-Friday 8am-5pm; occasional overtime may be requested
• Start date Monday 11/25/24 with estimated end date by/before 12/31/2024 (about 6 weeks duration). Holiday closures observed on 11/28, 11/29, and 12/25.
• High comfort level receiving/making calls and following a call script
• Previous experience in contact/call center, customer service, health insurance, Medicare Advantage, and/or medical office will help support your success in this position
• Phenomenal verbal and written communication
• Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, with strong general computer skills to include intranet/internet navigation
• Problem solving and basic math skills

What's in it for me?

• Opportunity to work with a leading healthcare provider
• Gain experience in the healthcare industry
• 10-day paid training
• Competitive pay
• Potential for overtime

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.