Customer Service Representative - PrideStaff
Miami, FL 33126
About the Job
Customer Service Representative
We are seeking for a Customer Service to carry out the administrative management of internal and external clients assigned.
Among other roles and responsibilities:
· Management of incoming orders and documents required.
· Prepare needed documents to handle the orders.
· Update and manage the clients data base, including commercial conditions.
· Knowledge of the product, commercial conditions and market characteristics.
· Provide support to the salesforce regarding orders, invoices and documents.
· Advice the clients and salesforce, providing necessary information related to orders and commercial conditions.
· Respond to claims and complains of the client, providing solutions or transferring the claim to the right person, ensuring the resolutions and the client's satisfaction.
· Conduct a follow-up of pending invoices, giving support to the Commercial Area in the claim of non-paid invoices from the clients.
Requirements:
· Bilingual in English & Spanish
· Experience in similar position.
· SAP Knowledge is PLUS!
· Authorized to work in US.
Compensation / Pay Rate (Up to): $19.00 - $20.00 Per Hour